The following interview was conducted by Tisch Center student worker, Haley Park.
Q1. What has your journey been like after NYU?
I had the pleasure of working at the NYU Langone Medical Center while attending NYU graduate school classes at night. Upon graduation, I did a major move and went to Phuket, Thailand to manage general operations at The Royal Phuket Yacht Club. I then returned back to the U.S. and worked as a Hotel Manager at The Trump Soho Hotel, now known as The Dominick. At this point, I loved hospitality and realized how so many different industries could benefit from hospitality and one industry that I had prior experience in was healthcare. I got recruited to Mount Sinai to revamp the patient experience. I worked my way up there and was recruited to work at the Hospital for Special Surgery where I am now Vice President, Patient Engagement & Hospitality Services.
Q2. In what ways has your NYU student experience had an impact on your career and who you are today?
I cannot thank NYU enough for its graduate program. NYU’s location, the strong alumni network, having access to industry leaders and offering industry events with so much exposure, allow the program to bridge the gap between education and the professional world. NYU helped to build my confidence to approach people in a room and increased access to several people I would never have been able to meet. I really took advantage of NYU’s strong network and great location to be able to make my way into several positions.
Q3. What are you passionate about in your work at Hospital for Special Surgery?
I am passionate about the work that goes into complementing clinical care. I think that the majority of people that go into hospitals cannot relate to what physicians do because they don’t have the clinical knowledge and background. However, the way patients are treated impacts the whole experience. My job revolves around having empathy for patients complemented with genuine customer service. Being a leader in the field is to hire and structure a great team that share common vision and magnifies that throughout the organization.
Q4. What was your most memorable moment as a professor?
When I was the president of the NYU chapter of HSMAI (Hospitality Sales & Marketing International Association), we put on our first Inter-Collegiate Conference, with NYU, Cornell and University of Florida students. We had about 50 students from these colleges come to New York and along with the other board members I put together a whole weekend of events for them which was very exciting.
Q5. What career advice would you give to current students at NYU?
You’re in one of the greatest cities of the world. Go out and taste everything whether it’s restaurants or asking a professor for an introduction for internship. You never know where you’re going to end up and take advantage of your NYU status and location. The title or the pay doesn’t yet matter so much – right now is a good time to just try and do.