Alumni Spotlight: Kerry Mack
March 5, 2019
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The following interview was conducted by Tisch Center student worker, Haley Park.

What has your journey been like after graduating NYU?

I have been very fortunate with a steadily progressing career upon graduation. I started working full time in Operations in a NYC hotel my sophomore year, and by the time I graduated I was a Front Office Manager. After graduation, I switched paths to become a Reservation Manager, and within 3 years I was the Corporate Director of Revenue for the small hotel company I worked for. Within another 5 years I was a VP of Revenue with my current company.

Can you talk about your current role at Highgate Hotels?

I am the Executive Vice President of Revenue & Distribution. My responsibilities include direct oversight for Highgate’s 100+ properties and our 140+ Revenue employees. My role also oversees the planning and execution of the company’s property level revenue management strategies, pricing policies, segment strategies, Distribution Contract negotiations, CRM Program, and E-Commerce/Social Media initiatives.

What are you passionate about in the work that you do?

Everything! I love numbers. I love figuring out a strategic plan and marketing mix to make a property successful. I love figuring out an E-Commerce strategies to help a property achieve their goals. I love trying out new technologies. And finally, I love building our team and training our team to be the best in the business.

In what ways has your NYU experience had an impact on your career and shaped who you are today?

One of the greatest benefits of going to school in one of the top hotel markets in the world are the connections you make in the industry before you even start your career.  It was amazing to have adjunct professors who were current industry professionals that taught exactly how different disciplines really worked in the industry. I truly believe I was able to progress in my career so quickly due to the NYU curriculum that focused on this.  

What career advice would you give to NYU students?

While you are still in school do as many internships as possible. Not only will you learn important job functions that will carry you through your career, but the industry contacts you make will be invaluable and will help you get a job upon graduation and in future years to come. Also, practice public speaking and become a master in MS Excel.

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